Client Story

Municipal Housing Authority for the City of Yonkers

The Municipal Housing Authority for the City of Yonkers was spending an excessive amount of staff time repetitively explaining the public housing and Section 8 application processes to families seeking affordable housing. Further, the coronavirus pandemic made in-person MHACY unit tours unsafe for residents, staff, and prospective tenants. QuickFrame streamlined the housing application process with explainer videos that maintained a personal touch and developed a cost-effective Covid-safe virtual tour to remotely view available units.


The Municipal Housing Authority for the City of Yonkers (MHACY) provides affordable, stable, and safe housing opportunities within the City of Yonkers, New York. In collaboration with federal, state, and local governments, MHACY addresses the housing needs of low-income families by managing a wide variety of real estate properties, partnering with private developers to create affordable apartments, and administering a housing choice voucher program supported by the U.S. Department of Housing and Urban Development (HUD).


The housing application process requires extensive documentation and several multi-page applications that can be daunting and confusing for prospective tenants. In an effort to maintain the highest level of public service, MHACY staff were spending an inordinate amount of time educating applicants on the Housing Choice Voucher Program (Section 8), Low Income Housing Tax Credits applications, and recertification processes. To streamline an inefficient and repetitive process—and to free up staff time to devote to vital agency operations—MHACY needed videos to explain all procedures while maintaining a personal touch.

Additionally, the coronavirus pandemic posed significant public health challenges for MHACY staff to safely deliver service on a daily basis. Particularly challenging was showcasing available affordable housing inventory to prospective tenants and families. To ensure safety, MHACY needed a timely solution to remote unit tours that were informative, welcoming, and reflective of the organization’s mission. 



How-To Videos


Virtual Real Estate Tours


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Wilson Kimball

President and CEO, Municipal Housing Authority, City of Yonkers

The coronavirus changed the way the world does business. At the Municipal Housing Authority for the City of Yonkers (MHACY) we no longer conduct in-person interviews, pre-inspections of units, or unit tours for prospective tenants. Unfortunately, delays in certifying clients or moving tenants into housing hurts our tenants and costs us money. QuickFrame's approach to video allowed us to make up time and saved us money by providing a fast, responsive work-around to the unique challenges presented by COVID-19.